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Disconnect Policy

What happens in the event of a disconnection?

A disconnection may be possible in the event of an internet connection drop. In rare instances, there may have been a problem with our poker servers and in that case, we would ask you to contact us here with the following information to review the hand and the disconnection:

  • Tournament/Table
  • Hand Number
  • Date
  • Time
  • Amount Lost

If deemed necessary, our poker management teams will then go ahead and apply a refund for your buy in or amount lost.

Tournament Disconnections

If for any reason a Player loses his/her connection, play will continue. Blinds and antes will continue to be posted automatically. A Player should log back on as soon as possible to continue play. Players will be blinded/anted out of the tournament if they do not reconnect. Players MUST accept the risk of disconnection. This can and does occur. Log back on and continue play as quickly as possible.

At no time will we assume responsibility for disconnected players regardless of cause. If a Player is disconnected during the play of a hand, they will be given a period of time in which to re-connect - about 30 seconds. If the player is not able to do so, their hand is folded unless they are "all in".

If you choose to sit out, you are deemed 'away from the table' and will still receive cards that will be folded in turn. Blinds will also continue to be taken when appropriate. If you time-out or disconnect, you will be automatically marked 'away from the table' until you uncheck the appropriate box and re-join the game.

Interrupted tournaments policy

If for any reason we have tournaments which are not able to play to a natural conclusion, we will compensate affected players using the below formulae to ensure the fairest distribution of funds possible.

In all cases eliminated players do not receive a refund.

Heads-Up Tournaments

  • Both players receive a refund of buy-in + fee.

ALL SNG Tournaments

  • Remaining players receive compensation made up as follows:
    • Buy-in and Fee is returned.
    • Each player receives and equal share of the buy-ins from the eliminated players.

MTT Guaranteed Prize

The settlement is dependent upon what stage the tournament is at when it is interrupted:

Prize money stage not reached (if the tournament is still in the re-buy stage then the prize pool will be the total of the buy-ins + add-ons. Once the re-buy period has closed then the prize pool will be the advertised guaranteed prize):

Remaining players receive compensation made up as follows:

  • Buy-in(s) and fee returned

The balance of the prize fund is paid out as follows:

  • 50% of the fund shared equally among the remaining players
  • 50% distributed proportionally in line with the player’s chip counts.

Prize money stage has been reached:

Remaining players receive compensation made up as follows:

  • Buy-in(s) and fee returned
  • Each player is awarded an amount equal to the prize that the next eliminated player would have received if the tournament was not interrupted
  • Of the remaining prize pool 50% is distributed equally among the players and 50% is distributed in proportion to their chip counts.

MTT No Guaranteed Prize:

Prize money stage not reached:

Remaining players receive a refund made up as follows:

  • Buy-in(s) and fee returned
  • The balance of the prize fund is paid out as follows:
    • 50% of the fund shared equally among the remaining players
    • 50% distributed proportionally in line with the player’s chip counts.

Prize money stage reached:

Remaining players receive a refund made up as follows:

  • Buy-in(s) and fee returned
  • Each player is awarded an amount equal to the prize that the next eliminated player would have received if the tournament was not interrupted.
  • Of the remaining prize pool 50% is distributed equally among the players and 50% is distributed in proportion to their chip counts.

Freerolls

Prize money stage not reached:

  • 50% of the fund shared equally among the remaining players
  • 50% distributed proportionally in line with the player’s chip counts.

Prize money stage reached:

  • Each player is awarded an amount equal to the prize that the next eliminated player would have received if the tournament was not interrupted.
  • Of the remaining prize pool 50% is distributed equally among the players and 50% is distributed in proportion to their chip counts.

Twister Events

In cases where the prize pool is less than €1000:

  • Remaining players receive a refund of their buy in.
  • Any remaining prize pool is then distributed in proportion to chip counts.

If the prize pool is €1000 or greater:

  • All remaining players receive a refund of their buy in.
  • All players receive 10% of the remaining prize pool.
  • The remaining prize pool is then distributed in proportion to chip counts.

NOTE: The poker room reserves the right to make manual adjustments to any payments in order to ensure that all players have received a fair settlement.


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